Frequently Asked Questions

Because our desserts are made fresh and shipped with care, shipping details are important. Please review the information below before ordering.

  • All orders are shipped via FedEx Standard Overnight or UPS Next Day Air Saver to ensure freshness and quality upon arrival.

  • Our products are perishable and require expedited shipping to arrive in optimal condition. Ground shipping does not meet our quality standards, so all orders are shipped next-day by air.

  • Shipping rates vary by destination and are calculated by shipping region at checkout. Rates reflect FedEx Standard Overnight and UPS Next Day Air Saver pricing at a heavily discounted rate. Packaging required for safe transit is included in the price of the product.

  • Orders ship Monday through Wednesday only. This schedule helps prevent packages from being delayed in transit over the weekend.

  • Orders placed after Wednesday at 12:00 PM CT will ship the following Monday.

  • Yes, we ship within the continental United States. Shipping to Alaska and Hawaii is currently unavailable due to transit limitations.

  • At this time, shipping speed and service level are fixed to FedEx Standard Overnight and UPS Next Day Air Saver and delivery dates cannot be selected at checkout.

  • Once a package is transferred to FedEx or UPS, delivery timing is subject to carrier conditions. While delays due to weather or operational issues are outside of our control, we carefully package each order to maintain quality during transit.

  • No. FedEx Standard Overnight and UPS Next Day Air requires a physical street address. Orders placed with P.O. boxes may be delayed or canceled.

  • If you have questions about shipping timelines, delivery location, or whether expedited shipping is suitable for your area, please email us before placing your order at heylady@yellowcakelady.com

  • Please double-check your shipping address before placing your order.

    We are not responsible for delayed, misdelivered, or undeliverable packages due to incorrect or incomplete address information entered at checkout. If a package is returned to us because of an address error, the order may not be eligible for reshipment or refund due to the perishable nature of our products.

  • Once a package is marked delivered by FedEx or UPS, responsibility transfers to the recipient.

    We are not responsible for:

    • Packages left unattended

    • Packages stolen after delivery

    • Packages misplaced at apartments, offices, or shared delivery locations

    We strongly recommend shipping to a secure address where someone will be available to receive the package.

  • Yes. FedEx and UPS may leave packages at the delivery address if no signature is required.

    By placing an order, you acknowledge that:

    • Packages may be left at the delivery location

    • Exposure to heat, cold, or weather after delivery is outside of our control

    We recommend retrieving your package as soon as delivery occurs.

  • If FedEx or UPS delivers a package to an incorrect address despite correct information being provided, this is considered a carrier error.

    We will assist you in filing a claim with the carrier; however:

    • We do not guarantee replacement or refund for carrier-delivered errors

    • Claims decisions are made by FedEx and UPS, not by us

  • All orders are carefully packed to withstand next-day transit. However, in rare cases, damage may occur.

    If your order arrives damaged:

    • Contact us within 2 hours of delivery

    • Include clear photos of:

      • The shipping box

      • Inner packaging

      • The damaged product

    Failure to provide photos within this timeframe may result in the claim being denied.

  • Once an order is transferred to FedEx or UPS, delivery timing is subject to carrier operations.

    We are not responsible for delays caused by:

    • Weather

    • Mechanical issues

    • Carrier service disruptions

    • Peak shipping periods

    While we package orders carefully to maintain quality, Next Day Air services are not guaranteed by the carrier.

  • Due to the perishable nature of our products, we do not offer refunds or reshipments for issues related to:

    • Carrier delays

    • Incorrect addresses

    • Packages left unattended

    • Theft after delivery

    Each situation is reviewed on a case-by-case basis, and resolution is at our discretion.

  • At this time, we do not require signatures for delivery. Customers are responsible for ensuring a safe and secure delivery location.

  • If extreme weather conditions are forecasted at the delivery destination, we recommend delaying your order. Shipping perishable items during severe weather increases the risk of delays and quality issues.